Leak detection for insurance claims
We find the leak and repair the pipe and the damage it caused, for home owners and insurers.
Book a leak detection
Registered for the plumbing, and for the building repairs after it
- B-BBEELevel 2Contributor
From the leak to the repaired room
Fidem is a plumbing company and a builder, so the leak and the damage are one job.
When a leak damages your home, the insurer wants to know where the leak was, what caused it, and what the damage is. Tell us up front that you're claiming.
Then we repair it: the leaking pipe under our PIRB registration, and the water damage (ceilings, walls, floors, cupboards, tiling) by our own builders. Insurance claim repairs are one of Fidem's specialised services, and insurers are among our clients.
What we take care of
- Finding the leak
- The pipe repair
- Ceilings, walls, floors and cupboards
- Tiling and waterproofing
- Paint and finishing
Who pays for water leak damage?
Many home insurance policies pay for the damage a leak causes (the resultant damage) but not for repairing the leaking pipe itself. Policies differ, so check yours or ask your broker before work starts.
Why people call Fidem for insurance claims
One company from the leak to the last coat of paint.
The find and the repair
One company for the leak, the pipe and the damage.
Water damage repaired too
Ceilings, walls, floors, cupboards, tiling and paint.
Registered and insured
PIRB, NHBRC and ECA registered, and fully insured.
How it works
Four steps, from your first message to the repair.
Tell us you're claiming
And send photos of the damage if you can.
Find the leak
We narrow down where the water is coming from.
Insurer approves
Your insurer approves the repair.
Repair
Pipe and water damage repaired.
Fidem plumbing and repair work
Real work, photographed by our team on site.
What Fidem's clients say
Word for word from Google reviews of Fidem Projects.
Work was done quickly and professionally. Very satisfied with quality of repair works.
Johan and his team have been outstanding. They are professional, reliable, and easy to communicate with throughout.
Questions about insurance claims
Straight answers before you book.
Does insurance cover leak detection?
Some policies pay for finding the leak as part of a claim; many cover the resultant damage but not the pipe repair. Check your policy or ask your broker.
Can I choose my own contractor for the claim?
Many policies let you get your own quote. Check with your insurer or broker before work starts.
Do you repair the water damage too?
Yes: ceilings, walls, floors, cupboards, tiling and paint, by our own builders.
What should I do first?
Stop the water if you can, take photos of the damage, and tell your insurer. Then call us to find the leak.
Other leaks we find
And the repairs after them.
Shower and wall leaks
Damp walls, lifting tiles, stains below
Water and underground pipes
A meter that runs with every tap closed
Commercial and estates
Complexes, estates, farms and businesses
Book a leak detection
Tell us what's leaking. It opens WhatsApp with your details, ready to send to the Fidem team. Photos of the damp or the meter help.
Water pouring out? Phone 083 410 3026
Fidem Projects in Stellenbosch
Based in Stellenbosch, we come to you across the town and out to Franschhoek.
Hours
- Monday07:30 to 17:00
- Tuesday07:30 to 17:00
- Wednesday07:30 to 17:00
- Thursday07:30 to 17:00
- Friday07:30 to 17:00
- SaturdayClosed
- SundayClosed